Last updated: 01.01.2025

Thank you for shopping at TheDusenho.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible:

• Item must be unused

• Item must be in original packaging

• Proof of purchase required

2. Non-Refundable Items

The following are not eligible for refund:

• Digital products (after download)

• Gift cards

• Personalized/customized items

3. Refund Process

To initiate a return, contact: thedusenho@gmail.com

Once we receive and inspect your item:

• We will notify you of approval

• Approved refunds will be processed within 7–14 business days

Refunds will be issued to the original payment method.

4. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged product, contact us within 48 hours of delivery with photos.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account

• Contact your credit card company

• Contact your bank

If the issue persists, contact us at: thedusenho@gmail.com